Refund policy
Refund Policy — 14 Days to Change Your Mind
Received your order but something isn't right? No problem! You have 14 days from receiving your item to request a return.
Return Conditions To be eligible, your item must be in the exact same condition that you received it: unworn, unused, with all tags attached, and in its original packaging. Remember to keep your receipt or proof of purchase — you will need it!
How to Start a Return Write to us at resi@crissashop.it before shipping anything back. Items sent back to us without first requesting a return will not be accepted. Once your return is approved, we will send you a shipping label and all necessary instructions. The shipping address is: Via Fornaci, 36B – Jesolo (VE) 30016, Italy. Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
Damages and Issues Please inspect your order upon reception. If you notice any defects, damages, or if you received the wrong item, contact us immediately at resi@crissashop.it — we will find the best solution together!
Non-Returnable Items Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty and cosmetic products)
- Hazardous materials, flammable liquids, or gases
- Gift cards
Have questions about a specific item? Do not hesitate to write to us!
Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-Day Cooling-Off Period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The same conditions as above apply: the item must be intact, with tags and original packaging, accompanied by proof of purchase.
Refunds Once we receive and inspect your return, we will update you immediately on the outcome. If approved, you will be automatically refunded on your original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.
Has it been more than 15 business days since your return was approved and you still haven't received your refund? Please contact us at resi@crissashop.it — we've got you covered! 😊
